Description

This 1-day Customer Experience Design programme equips Malaysian corporate teams with practical, workplace-ready skills. Delivered in-person, it blends facilitated discussion, hands-on activities, and real business scenarios. The course is HRD Corp claimable under the SBL-Khas scheme.

What your team will learn

Apply core Customer Experience Design concepts to day-to-day work
Build practical capability through guided, hands-on exercises
Drive measurable improvement back on the job

Best suited for

Individual contributors and technical specialists

Course Content

Course scope
Duration 1 day
Format In-Person
Location George Town, Penang
Pax 9 - 20

Provider

Wawasan Knowledge PLT

Wawasan Knowledge PLT

Wawasan Knowledge PLT is a Malaysian corporate training provider delivering Sales & Marketing programmes for organisations of every size. All courses are practical, facilitator-led, and HRD Corp claimable where indicated.

View provider profile

Trainer team

Zainab Subramaniam

Zainab Subramaniam

Lead
Six Sigma Black Belt CFA

HRD Corp accredited trainer specialising in applied, outcome-focused sessions.

Rizal Kamal

Rizal Kamal

Co Trainer
ICF PCC Certified DiSC Facilitator

HRD Corp accredited trainer specialising in applied, outcome-focused sessions.

Available schedules

Schedules are confirmed during quotation. Share your preferred training dates in the enquiry form.

Reviews

3.5 from 2 reviews
Kevin Kamal
11 Jan 2026

Practical, well-paced, and immediately useful back at work. Would book again.

Suresh Chong
10 Nov 2025

Knowledgeable trainer and smooth logistics. HRD Corp claim was straightforward.

Customer Experience Design
Starting from
RM 11,750.00
Per Group
Claimable
Duration1 day
FormatIn-Person
LocationGeorge Town, Penang
Pax9 - 20
SchemeSBL-Khas
Programme ID10083787029
From
To